Refund policy

Last Updated: 09-09-2026

At AETHRIX, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our Return & Refund Policy below.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be returned within 7 days of delivery.
  • Be unused, unworn, unwashed, and in its original condition.
  • Include all original tags, labels, and packaging.
  • Be free from stains, odors, damage, or alterations.
  • Be accompanied by proof of purchase or order confirmation.

We reserve the right to reject returns that do not meet these eligibility requirements.

2. Return Request Process

To initiate a return:

  1. Email us at theaethrixsupport@gmail.com within 2–3 days of receiving your order.
  2. Include the following:
    • Order Number
    • Product Name
    • Reason for Return
    • Photos, if applicable
  3. Our customer support team will review your request and provide return instructions.

Returns sent without prior approval may not be accepted.

3. Return Timeframe

Customers must request a return within:

7 DAYS from the date of delivery.

Return requests submitted after this period may not be eligible for approval.

4. Exchange Policy

We offer exchanges for:

  • Incorrect size received
  • Defective products
  • Damaged products
  • Incorrect products delivered

Exchange requests must be submitted within 15 DAYS of delivery.

Exchanges are subject to:

  • Product availability
  • Inventory stock levels

If the requested replacement product is unavailable, a refund or store credit may be offered.

5. Refund Process

Once we receive and inspect your returned item:

  • We will notify you regarding approval or rejection.
  • Approved refunds will be processed to your original payment method.

Refunds may take up to 5–6 business days after approval depending on your bank, payment provider, or financial institution.

6. Refund Eligibility

Refunds may be approved if:

  • The item is returned in eligible condition.
  • The wrong item was delivered.
  • The product is damaged or defective.
  • The order was canceled according to our cancellation policy.

Refunds may be denied if:

  • The product shows signs of use.
  • Tags or packaging are missing.
  • The return request falls outside the return window.
  • The item is not eligible for return.

7. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item:

  1. Contact us within 24 hours (1 day) of delivery.
  2. Email theaethrixsupport@gmail.com with:
    • Order number
    • Description of the issue
    • Clear photos of the product and packaging

After verification, we may offer:

  • Replacement
  • Exchange
  • Full refund
  • Store credit

Any resolution will be determined based on the circumstances of the case.

8. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Products marked as Final Sale
  • Gift cards
  • Promotional or giveaway items
  • Customized or personalized products
  • Products returned without original tags
  • Products showing signs of wear, washing, or damage caused by the customer

For hygiene reasons, certain apparel categories may be non-returnable once opened or used.

9. Return Shipping Costs

If the Return Is Due to Our Error

Examples:

  • Wrong item shipped
  • Defective product
  • Damaged product

We will cover the return shipping cost.

If the Return Is Due to Customer Preference

Examples:

  • Change of mind
  • Ordered the wrong size
  • Product is no longer needed

The customer may be responsible for return shipping charges.

Any applicable shipping deductions will be communicated before refund approval.

10. Cancellation Policy

Orders may be canceled before shipment by contacting us at theaethrixsupport@gmail.com.

Once an order has been shipped, cancellation requests may not be possible and the return process will apply instead.

11. Delayed or Missing Refunds

If you have not received your refund:

  1. Check your bank account.
  2. Contact your credit card provider or payment service.
  3. Contact your bank.

Processing times may vary depending on the financial institution.

If you still have not received your refund after 7–8 business days, please contact us at theaethrixsupport@gmail.com.

12. Contact Us

For return, exchange, or refund assistance, please contact:

AETHRIX
Email: theaethrixsupport@gmail.com
Phone: +91 90847 06212
Business Hours: 9:00 AM – 5:00 PM

We are committed to providing a smooth and hassle-free shopping experience and will do our best to resolve any concerns promptly.

Thank you for shopping with AETHRIX. Your trust and satisfaction are important to us.