Privacy policy

Last Updated: 09-09-2026

At AETHRIX, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment information, processed securely through third-party payment providers
  • Order history
  • Account login credentials

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Referral source
  • Pages visited
  • Time spent on pages
  • Website usage data

Marketing Information

We may collect information regarding:

  • Preferences and interests
  • Product reviews
  • Survey responses
  • Communication preferences

2. How We Use Your Information

We use your information for legitimate business purposes, including:

  • Processing and fulfilling orders
  • Providing customer support
  • Managing your account
  • Sending order confirmations and updates
  • Improving our products and services
  • Personalizing your shopping experience
  • Conducting analytics and performance tracking
  • Preventing fraud and unauthorized activities
  • Complying with legal obligations
  • Sending promotional emails and marketing communications, where permitted

You may opt out of marketing communications at any time.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience.

Cookies help us:

  • Remember your preferences
  • Maintain shopping cart functionality
  • Analyze website traffic
  • Improve website performance
  • Deliver relevant advertisements

Types of cookies we may use include:

  • Essential cookies
  • Performance cookies
  • Analytics cookies
  • Marketing and advertising cookies

You can control or disable cookies through your browser settings. However, certain website features may not function properly if cookies are disabled.

4. Third-Party Services

We may use trusted third-party service providers to operate our business and website.

These may include:

  • Payment gateways
  • Shipping and logistics providers
  • Marketing platforms
  • Analytics providers
  • Customer support tools
  • Website hosting services

Examples may include Shopify, Razorpay, PayU, Google Analytics, Meta (Facebook), Google Ads, and other service providers.

These third parties may collect, process, and store information according to their own privacy policies. We encourage you to review their policies before using our services.

We do not sell your personal information to third parties.

5. Payment Security

All online payments are processed through secure third-party payment providers.

We do not store complete debit card, credit card, net banking, or UPI payment credentials on our servers.

Payment information is encrypted and handled according to applicable security standards by our payment partners.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from:

  • Unauthorized access
  • Loss
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill orders
  • Provide customer support
  • Comply with legal requirements
  • Resolve disputes
  • Enforce our agreements

When information is no longer required, we will securely delete or anonymize it where reasonably possible.

8. Customer Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Withdraw consent where applicable
  • Restrict certain processing activities
  • Opt out of marketing communications

To exercise any of these rights, please contact us using the information provided below.

9. Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors. If we become aware that information from a minor has been collected, we will take appropriate steps to remove it.

10. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, policies, or content of those external websites. Users are encouraged to review the privacy policies of any third-party sites they visit.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Changes will become effective immediately upon posting on this page. We encourage users to review this policy periodically to stay informed about how we protect personal information.

12. Contact Information

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

AETHRIX
Email: theaethrixsupport@gmail.com
Phone: +91 90847 06212
Website: www.theaethrix.com

By using our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.